State Farm® Insurance Agent Susan Rodriguez

"Susan and State Farm have been amazing to work with. I had two claims - one I used the app and within 2 hours of incident I had my car at the shop and a rental car in hand - so quick and easy. Second claim, Susan jumped right in via text and got it handle within a hour - I can't reommend Susan and State Farm enough - I have told many people about my experience. In a world touting customer service, State Farm lives up it!!!"

"We have used Susan Rodriguez and State Farm for ALL of our families insurance policies for years and they have always been amazing to work with. Their office is extremely professional, prompt, responsive and friendly. Their pricing is extremely fair and their service is unbeatable. They also are very involved in the community and really make their clients feel like family. Thank you Susan and Team!"

"My wife and I have been clients of Susan’s for over 20 years. I don’t know how else to describer her but she’s absolutely amazing. She and her fantastic office team have helped us with multiple needs including car bumps all the way up to larger home issues. Susan was right there for us, talking through options, taking long distraught calls after normal business hours and even coming for onsite meetings at our home (in the SF Bay Area) with our insurance adjuster team. She is a star and a shining example of how to take care of your clients like they are family. She goes above and beyond the call of duty. My wife has a nickname for Susan - “Wonder Woman”, because she is and I agree. We would highly recommend Susan and her team to anyone looking to work with an insurance company who treats you like family."

"Susan has been my family’s agent for nearly 20 years. She manages our insurance needs and financial planning. Her services are truly impeccable! She is incredibly knowledgeable and to say she is highly responsive is an understatement.....she goes above and beyond to be of service when we need her! I couldn’t give higher marks. Thank you Susan and thank you to your highly professional staff as well!"

"An excellent insurance professional. Office staff is friendly, knowledgeable and helpful. State Farm Insurance also has banking and retirement products as well as insurance. I have had SF car insurance since I was 16 and I am now 68. Their emergency roadside service is efficent and claims are handled well. They have great discounts for multiple cars &/or homes. Also loyalty discounts."

"Awful experience with this State Farm Insurance Agent. Rarely respond to phone calls. For a small correction , I had to call so many times, but still they didn't fix the issue. Very high rates. Every time receive bills , i get different amount. Last month i reported a claim ended up to pay by my self."

"Attention: Michael L. Tipsord and the following executives Dan E. Arvizu Christopher, W. Steven Jones, W. H. Knight Jr., Allan State Farm is a complete scam! When State Farm says full coverage, they really don't mean that. My agent "Susan Rodriguez," out of San Luis Obispo CA, and her employee Almerina Byrum, failed to inform me that my full coverage doesn't include rental coverage. As a customer you expect your agents to keep you up to date with what is covered under your policy and you rely on your agents to educate and advise you as a customer on what is in your best interest on coverages you should maintain. But in my case, I found out the hard way. When my parked SUV was hit by another vehicle, I said to myself: no worries, I have State Farm, they'll jump on this right away and they'll attend and accommodate me with my needed necessities. But unfortunately, that wasn't the case. So when I filed my claim, I come to find out that I don't have car rental coverage in my policy, so therefore, State Farm said they will not be covering my car rental costs. It never crossed my mind that I would be placed in this hardship position. Now, I am stuck with over $600 of car rental costs because State Farm refuses to reimburse me. To make things worse, their claim Adjuster takes his/her sweet time to do an appraisal and delaying the process of starting the repairs on my vehicle, which is just adding to my car rental cost. It's been almost three weeks since my claim was opened and I still haven't gotten my vehicle back. I contacted State Farm and I spoke to Mariah Medina in the Claims Department, and requested they speed up the process because of my car rental cost, but she refused to escalate the matter, and just told me that they're is a process and they certain procedures they have to abide by. So when I requested to speak to a manager, Mariah Medina just placed me on hold until another representative came to the phone. I spoke to this representative by the name of James, and he gave me the same answer, and there was nothing they can do for me. Now I'm stuck with a car rental and have no clue how much I will be paying out of my pocket because I have no clue when the repairs of my vehicle will be completed, nor when my vehicle will be returned to me. I did research with other insurance companies, and come to find out, car rental is included in their full coverage policy. Not only that. They also have non-insured motorists deductible waiver. That is something State Farm doesn't offer. I gave State Farm $200 monthly automatic payments for 10 years, and not once missed one payment, and all State Farm has given back to me is HARDSHIP. What State Farm doesn't know that my line of business is to locate people for a living from all walks of life. I will escalate the issue to the highest ranks of their company and will retain their executives personal telephone numbers, home addresses and emails, and I will personally contact by phone, letter and emails starting with Michael L. Tipsord, and with continue with the following executives: Dan E. Arvizu, Christopher, W. Steven Jones, W. H. Knight Jr., Allan R. Landon, Gary L. Perlin, Susan M. Phillips, Paul T. Stecko, Pamela B. Strobel, John D. Zeglis."