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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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F. Jay Kouchich

February 9, 2026

5  out of  5
rating by F. Jay Kouchich
"I have worked with Susan Rodriquez and her team since we moved to the area 3 years ago. Very personable with competitive rates and easy to get in touch with. My last interaction was with Zen, who is someone who I had never dealt with previously. He was a great. Timely in answering my questions with easy to understand answers for all my concerns. A nice addition to an already stellar team. And you just got to luv that name "Zen"."
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Gail Temple

February 8, 2026

5  out of  5
rating by Gail Temple
"David was very attentive and helpful. Gave me several options and said he'd get back to me. I most impressed with his kindness."
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James Waldsmith

January 30, 2026

5  out of  5
rating by James Waldsmith
"Jullien Pimentel provides great customer service"
We responded:
"James - Thank you for taking time to leave a review. So glad Jullien has been helpful. We appreciate your business! Best regards, Susan"
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Zayra Cambray

January 29, 2026

5  out of  5
rating by Zayra Cambray
"David is amazing! Extremely knowledgeable and efficient. Highly recommend them."
We responded:
"Thank you Zayra for taking time to share your experience. We love having David on our team. Appreciate your business. Susan"
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Oscar Antunez

January 29, 2026

5  out of  5
rating by Oscar Antunez
"This office is the best! My agent David Hight is amazing!! He should have his own office one day! Great job David"
We responded:
"Thank you Oscar! He certainly is capable of having his own office! We are blessed to have him on our team. Best regards, Susan"
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allee blatner

January 29, 2026

5  out of  5
rating by allee blatner
"Got me insured easily & quickly in all areas I needed when I moved from out-of-state. And saved me money by discussing my current needs! Very friendly & courteous too."
We responded:
"Allee, Thank you for taking the time to share your experience with our office. We appreciate your business! Best regards, Susan"
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Jose Ayala

January 28, 2026

5  out of  5
rating by Jose Ayala
"David at State Farm was great and helpful on adding a classic car on the insurance. We been with State Farm for about 15 years and service. Hi highly recommend Susan Rodriguez State Farm."
We responded:
"Jose, We appreciate your business and feedback! Thank you for taking the time to share your experience with our office and David's great service. Best regards, Susan"
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Alex Skilling

January 27, 2026

5  out of  5
rating by Alex Skilling
"Jullien, Susan, and the team have been fantastic to work with. They’ve made everything easy, from setting up new policies to filing claims. Their rates are great, especially when bundling multiple policies. I’d definitely recommend them!"
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A C

January 24, 2026

5  out of  5
rating by A C
"Really great service!!!!!"
We responded:
"Thank you so much for your feedback! We appreciate your business. Best regards, Susan Rodriguez"
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jesus torres

January 21, 2026

5  out of  5
rating by jesus torres
"Jullien attended me really good"
We responded:
"Thanks Jesus! Susan"
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Yaz Tafolla

January 16, 2026

5  out of  5
rating by Yaz Tafolla
"Jullien Pimentel is a wonderful agent always very helpful and professional."
We responded:
"Yaz - thank you for your feedback! Glad Jullien was helpful. Susan"
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Kellie Saiki

January 14, 2026

5  out of  5
rating by Kellie Saiki
"I highly recommend the Susan Rodriguez State Farm Insurance office in San Luis Obispo. I have enjoyed working with David at the SLO office since 2018, and also with Zen and Julian from this past year. I really appreciate their patience, compassion, courtesy, and professionalism. They have patiently helped me countless times with getting new policies, renewing policies, changing addresses, and making payments. Each time that i call, they go above and beyond to answer my questions, provide helpful information on different coverages, and assist me in whatever I need. I truly appreciate David, Zen, Julian and the entire SLO team."
We responded:
"Kellie, Thank you so much for taking the time to share your experience with our office! I am so glad to hear the entire office has been so helpful for you. We appreciate your business!!! Happy New Year. Susan"
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Clare Obrien

December 31, 2025

5  out of  5
rating by Clare Obrien
"Zen is the most amazing insurance agent and a great help whenever we call! Thank you State Farm SLO for including him on your outstanding staff!"
We responded:
"Hi Clare! Thank you so much for taking the time to share your experience. Zen has been an awesome addition to the team. Wishing you all the best and a happy and healthy new year. Susan"
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Hcal

December 9, 2025

5  out of  5
rating by Hcal
"I received excellent service from Zen. He was extremely professional, attentive, and took the time to provide me with great life insurance quotes that fit my needs. I truly appreciate the clarity and care he brought to the process. Highly recommend!"
We responded:
"Appreciate your feedback! Thanks for taking time to let us know how Zen was able to help you with your life insurance protection . We appreciate that you trusted our agency with your life insurance needs. Best regards, Susan"
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Peggy Millar

December 5, 2025

5  out of  5
rating by Peggy Millar
"Zen Raynor is a top notch team agent with Susan’s office. He was thorough in answering the several questions I had. He patiently explained in detail the costs of the types of insurances I was inquiring about. Always courteous, never hurried and importantly treated my questions with relevance although he must tire of answering the same basic questions throughout his day. I’ve talked to other agents in the office and had similar experiences. I highly recommend this agency."
We responded:
"Peggy, Thank you SO much for taking the time to let us know about your experience. We are truly blessed to have Zen as part of our team. We appreciate your business and wish you happy holidays. Best regards, Susan "
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Jany D

November 16, 2025

5  out of  5
rating by Jany D
"David siempre muy servicial, amable y habla perfecto español. Es muy paciente y tiene un gran talento para explicar temas complejos. A lo largo de los años me a asistido con diferentes seguros de carro y de vida. Lo recomiendo para quien este en busca de un buen agente."
We responded:
"Gracias por su comentarios! Agradecemos su negocio. Susan"
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Erick Valencia Sosa

November 15, 2025

5  out of  5
rating by Erick Valencia Sosa
"I've received great and thorough service from Zen time and time again. Starting early on in my adulthood journey with renter's insurance coverage to having gathered a variety of life insurance quotes for me as a homeowner of the last four years. He's very knowledgeable about the breadth and details of policy plans that best aligned with me at each stage of my ever-growing life demands. It's been nothing but a pleasure to have someone very willing to research and dig into finding the best means for staying ahead of the curve and remain well prepared to weather any storm."
We responded:
"Thank you Erik for taking the time to let us know how we are doing. Zen is an important part of our team and I am so happy to hear he is helping you. We appreciate your business. Best regards, Susan"
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Anne Coy

October 31, 2025

5  out of  5
rating by Anne Coy
"Great service from Zen..thanks much!"
We responded:
"Anne, Thanks for taking the time to leave us a review. Zen is an important part of the team and glad he was able to help you. We appreciate your business. Best regards, Susan"
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Mikaylah Williams

October 3, 2025

5  out of  5
rating by Mikaylah Williams
"I finally made it to Susan’s new office off Foothill! I was immediately greeted by Zen who was supper friendly from the get-go. I had recently gotten into an accident and he helped talk me through it. I was having trouble uploading documents regarding the claim on my own so he assisted me. He sent the info over right away and followed up the next day to make sure they were received by the appropriate department. Zen sped things along so I was able to get an answer from the claims adjuster within 24hours! The communication with Zen was great from start to finish and he really helped me out when I needed my agent the most. In addition, working with the State Farm preferred auto body shop was a breeze; I just got my car back and everything looks like new!"
We responded:
"Mikaylah - So glad you made it by the office and Zen was able to help you out with your claim. I missed you. Thanks for taking the time to share your experience with us. :) Susan"
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Kat Gmail

September 16, 2025

5  out of  5
rating by Kat Gmail
"It has been a few years since we moved from Sonoma and we have finally transferred our insurance records to Susan in her San Luis Obispo office. What a difference in service! She is extremely proactive in finding the best combination of coverage and pricing and takes a personal interest in her clients. Her team approach makes the overall experience with her office seamless."
We responded:
"Thanks Kat for taking the time to share your experience with our Agency. We appreciate your business and glad to have you!!! Susan"
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Michelle L.

September 10, 2025

5  out of  5
rating by Michelle L.
"The entire team is fab! Have been a client for 10 years and cannot rave more about the great service and attention to my needs. Most recently, Zen helped me with securing earthquake insurance seamlessly and with a smile and awesome personality! Thank you SF! Client fir life!!"
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Mike Raynor

September 2, 2025

5  out of  5
rating by Mike Raynor
"Thank you, Zen for showing me different options for CD's! It helped me make an informed decision."
We responded:
"Mike - thanks so much for taking the time to share your experience on Google. So glad Zen was able to help you with savings goals using our awesome CD rates."
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jerry henson

August 11, 2025

5  out of  5
rating by jerry henson
"Was very helpful in getting a life insurance policy on my daughter set up. Definitely would recommend. Very friendly and offered great service"
We responded:
"Jerry, Thanks so much for your feedback! Glad we were able to help you secure a life insurance policy for your daughter. Let us know if anything else we can help with. Best regards, Susan"
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debbie henson

July 17, 2025

5  out of  5
rating by debbie henson
"Zen was great at helping us decide what fits best for our needs in choosing the best life insurance policy for our family. Thank you Zen, your the best!!!"
We responded:
"Debbie - Thank you so much for taking the time to share your experience with our office and working with Zen. He has been an excellent addition to our team. Please let us know if anything else we can help with in the future. Susan"
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Susan Belany

April 25, 2025

5  out of  5
rating by Susan Belany
"It really has been a delight to work with Susan, Dave and Jullien. I found them ethical and professional in all matters of concern. They are as knowledgeable as they are conscientious and were very helpful and patient in explaining options-as well as providing excellent access and guidance to the State Farm Portal."
We responded:
"Thank you so much for taking the time to let us know about your experiences with our Agency! Very happy to hear your positive feedback. We truly appreciate your business. Susan"