State Farm® Insurance Agent Susan Rodriguez

"It really has been a delight to work with Susan, Dave and Jullien. I found them ethical and professional in all matters of concern. They are as knowledgeable as they are conscientious and were very helpful and patient in explaining options-as well as providing excellent access and guidance to the State Farm Portal."

"I recently had to make changes to my autopay and policy declarations, so I called Susan's office and got Jullien Pimentel to assist me. He was very friendly and efficient, and for a technophobe such as me, extremely patient, understanding, and helpful. He told me he had to consult with Susan on a policy change, and that he would call me back. And sure enough, he called me the next day with good news - my policy change would save me some money. I have had State Farm for over 20 years, and they have provided excellent service. I have only been with Susan and Company for 5 years, but their service is just as comprehensive and friendly as I've had anywhere. Good job Jullien!"

"Excellent Service. Great collaborative team at this office. Onboarding was a breeze and Jullien was very helpful!"

"I have been with Susan Rodriguez home insurance for many, many years now and I just LOVE her! She's sincere, kind, down-to-earth, and easy to talk to. She gets back to your emails absolutely immediately. She makes insurance easy. Also, recently I had the opportunity to work with Jullien Pimentel in her office and he is so patient and helpful, a truly wonderful human being. I highly recommend Susan Rodriguez State Farm San Luis Obispo office!"

"Susan Rodriguez has been an excellent agent for me since 2003. Susan, and her team, have always been responsive and informative. I am grateful for all of the help over the years. I would highly recommend using this State Farm office!"

"I’ve been with Susan Rodriguez State Farm office for more than 20 years not only do they have excellent insurance products and fantastic customer service, they process claims quickly. I once backed into built in cabinet in my garage and damaged my rear bumper. They found a body shop 10 minutes from my house and processed the claim in a couple days and my car was fixed the same week. Susan is the owner and insures you have great coverage and understand your policies. David Hight is the office manager and very helpful, smart and thorough. The whole team is very professional, patient and has taken good care of me and answered all my questions!"

"My wife and I have been long time customers with Susan Rodriguez. We recently had a scheduled review of our home owners policy. So very glad we did. We spoke with David Hight for roughly an hour. He was very pleasant, patient, sincere and helpful. My wife and I were initially a bit nervous about this review with all of the changes occurring with insurance in California. David Hight was easy to talk with. He did not force or upsell us on any part of our coverage. We feel that David was sincerely trying to assist us to make the best decisions to protect our investment while trying to ensure our premium did not increase astronomically. We are grateful for David's help and assistance. Also, generally speaking, with the few instances we have had to contact or use our insurance (specifically auto insurance which we bundle), Susan Rodgriguez' office team were responsive, helpful and provided clear information."

"I have many years of experience working with insurance companies for multiple homes and automobiles. Susan & David Hight are the only agents that truly take the time to understand your needs and ensure that your coverage is adequate to suit your needs & risk tolerance. It’s a great pleasure to work with such knowledgeable and professional insurance agents."

"Incompetent Non personable Michelle and all personal have zero common sense They will judge"

"I've been with State Farm in Illinois for many years and thought I have the best agency. Now I'm torn because Michelle at Susan Rodriguez's office in CA is OUTSTANDING! She was patient and really worked with me to get me just the right policy to fit my needs. Thanks, Michelle!"

"It is my pleasure to compliment & commend the outstanding service that I have received from Susan Rodriguez at State Farm. For over a decade Susan’s staff has provided me outstanding, kind & personalized care. I cherish our relationship. Also, special gold-star accolades to David Hight & Michelle Moreno for their ability to swiftly resolve any & all hiccups/mix-ups. Truly a most wonderful Team. Wishing Susan & her staff all the Best & Highest Success! 🩷"

"Gracias por ayudarme en el Axidente, trabajaron y me ayudaron. Muchas gracias David Hight por siempre contestar y regresar llamadas y ayudar a entender las dudas que tenemos."

"I know very little when it comes to insurances and how they work. Michelle did an amazing job explaining the different types of coverages and what the terminology meant. She made it very easy to pick the best insurance policy that worked for me and I was confident in the decision I was making in switching over my car insurance to them. Also, very friendly staff and overall had a great experience."

"Michelle with State Farm was friendly, knowledgeable and committed to solving my issue."

"I have recently been working with Susan Rodriguez and David Hight at this State Farm Insurance Office and couldn't be more appreciative of all the help each has given me. My experience is that they each care about their clients. There is an attention to detail to make sure everything is done right. There is good communication, someone is always available, and when there are questions and more work to be done, they do not give the impression that their service is work. And do not try to hurry the process. They care and obviously like what they are doing. And they were both very patient and courteous with me. I purchased my Plan G Medicare Supplement from them. I chose a local office so I could put a face to the person I was working with. And I feel that what I needed taken care of was done in the right way by people who care about me."

"I have recently been working with Michelle regarding a claim, along with questions about our multi-car and multi-line discounts. She has been incredibly responsive and helpful. When she didn’t have the immediate answer she researched and got back tp me in a timely manner. In fact, going above and beyond. I’ve been a loyal customer for over twenty years. I am continually impressed with the knowledge and customer service Susan’s team continue to exhibit. Thank you, Skye Larsh Faraghan"

"Great service. Michel M Was very helpful answering all my questions and providing me with the information I was looking for."

"Called to get a product cancelled and 6 months later when I discover it was not cancelled, would not reimburse for the 6 months. The SF reply was “ well we can cancel it now.” Apparently the overcharge is not their problem."

"The State Farm Office San Luis Obispo in California, under Susan Rodriguez, has been great: All my insurance needs are met there. Since 1985, I have filed three signifiant automobile claims: all were immediately assessed. Payment was issued quickly: no questions asked. I can recommend State Farm without reservation!"

"Wow! What a service! I was very impressed on how efficient the team member was at helping me with my kids life insurance policies. That was something I've been meaning to do and finally got it done, and so easily."

"I was recently notified by the DMV that my liability insurance had not been updated so they were unable to process my registration renewal. I contacted State Farm about the problem and Michelle kept into action. She contacted the DMV and ensured my insurance records were up to date with them. She also ensured the DMV would process my registration without any further action required by me. Michelle’s actions were timely and very supportive. She continually updated me about the progress of her efforts. I appreciate her help very much!"

"Having known Susan for over 25 years she has never lost the touch for "client first service" prompt, and a detailed team in her office always keeps me updated on all of my insurance needs."

"Susan and State Farm have been amazing to work with. I had two claims - one I used the app and within 2 hours of incident I had my car at the shop and a rental car in hand - so quick and easy. Second claim, Susan jumped right in via text and got it handle within a hour - I can't reommend Susan and State Farm enough - I have told many people about my experience. In a world touting customer service, State Farm lives up it!!!"

"We have used Susan Rodriguez and State Farm for ALL of our families insurance policies for years and they have always been amazing to work with. Their office is extremely professional, prompt, responsive and friendly. Their pricing is extremely fair and their service is unbeatable. They also are very involved in the community and really make their clients feel like family. Thank you Susan and Team!"

"My wife and I have been clients of Susan’s for over 20 years. I don’t know how else to describer her but she’s absolutely amazing. She and her fantastic office team have helped us with multiple needs including car bumps all the way up to larger home issues. Susan was right there for us, talking through options, taking long distraught calls after normal business hours and even coming for onsite meetings at our home (in the SF Bay Area) with our insurance adjuster team. She is a star and a shining example of how to take care of your clients like they are family. She goes above and beyond the call of duty. My wife has a nickname for Susan - “Wonder Woman”, because she is and I agree. We would highly recommend Susan and her team to anyone looking to work with an insurance company who treats you like family."